Given the nature of the products (perishable, made to order, possible incompatibility with the customer’s taste preferences), returns are not accepted.

Cancellations for special orders such as wedding or birthday cakes or for events with personalized content are only accepted up to 3 days prior to the specified delivery date and time. For all other orders, cancellations are accepted up to one working day prior to the delivery date and in any case at least 24 hours before the specified delivery time. Beyond that point, FYSIS reserves the right not to agree to refunds for any amounts that may have been paid. Refunds in case of cancellation will be made forthwith (the crediting of the funds depends from the card’s issuer).

Changes to orders in terms of flavors, weights, and quantities are only accepted up to five (5) days prior to the specified delivery time. Beyond that point, FYSIS reserves the right not to refund any amounts that may have been paid.

In case of incorrect or defective delivery, the customer is advised to contact us immediately (2114069267 info@fysis.gr), and the issue will be examined on a case-by-case basis. In any case, a refund requires the return of the product intact to FYSIS’s headquarters, 98 Kifissias Av. Marousi 15125.